Last updated June 2023
At Notewise, we know you care about how your personal information is used and shared, and we take your privacy seriously. We never rent or sell your personal data to anyone. We don't access or collect data from your notebooks or documents without your permission. We use limited, anonymized data to develop, provide, and improve our Services, as required by law, or for the limited purposes explicitly stated in this Privacy Policy. Please read this Privacy Policy to learn how we treat your personal data.
ZIIKR Pte. Ltd. and its affiliates (the “Company”, “we”, “our”, "Notewise" or “us”) is committed to protecting and respecting your privacy. This privacy policy (or “policy”) sets out the basis on which any data and information Notewise collects from you will be processed by Notewise during your use of www.notewise.dev (the “site”, "website"), Notewise (together, the ”app”) and/or any functions or features Notewise offer (including, for example, the Notewise Cloud), and any other product or services that links to these Terms, as well as all functionality that Notewise makes available (collectively, the "Services".)
We may collect these Personal Data from you:
For certain support requests and issues, we may ask you to export and send us diagnostic data of your app. This data includes information necessary to diagnose and resolve issues you might experience with our Services including the titles of your documents, folders, and imported files;
If you make a purchase, your credit card or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by third party payment processors with which we work with. We may also collect some limited information, such as your postal code and details of your transaction history. At no time, however, do we have access to your full payment card information.
When you use our Services, we automatically receive and collect information about you and your device. This includes (by way of non-exhaustive list):
We sometimes collect Personal Data provided to us by third-parties, service providers, agencies or other publicly available sources where applicable. This includes (by way of non-exhaustive list):
We only disclose your Personal Data to the categories of service providers and other parties listed in this section.
We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal Data” section above.
All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.
We use the following types of Cookies:
You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.
To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/ or https://ico.org.uk/for-the-public/online/cookies/ if you are located in the European Union.
We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Unless otherwise specified, the Services are designed for a general audience and are not directed at children. In connection with the Services, we do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us as specified in the Contact Us section of this Privacy Policy.
This section applies to residents of the European Economic Area and the United Kingdom. Under certain circumstances, you may have rights under data protection laws in relation to your Personal Data which you can exercise free of charge. These rights include:
If you wish to exercise any of the above rights, or make any related complaint or request in relation to your Personal Data, please contact us as specified in the Contact Us section of this Privacy Policy.
Further information about your rights may be obtained by contacting the supervisory data protection authority located in your jurisdiction.
If you are a resident of California, this section applies to you and is intended to provide certain information to you as required by the California Consumer Privacy Act of 2018 (CCPA). When we use the term “personal information” in this section, we are referring to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household such as:
Please note that we are not required to:
You also have the right to request that we disclose certain information to you about our disclosures and sales of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:
Right to Deletion
You have the right at any time to request that we delete your personal information. However, in some cases we cannot delete all or some of your personal information as required or permitted by applicable laws.
Protection Against Discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means that we cannot, among other things:
How to Contact us to Exercise Your CCPA Rights
To submit a request to exercise your “Right to Know” or “Right to Delete” rights provided in this notice, please contact us as specified in the Contact Us section of this Privacy Policy. We will evaluate the request and take action where required to do so.
We will confirm receipt of your request within 10 business days and will provide information about how we will process your request. We endeavour to respond to your request as soon as we can, within the timeframes permitted under the CCPA. If we are not able to respond to your request within 45 days, we will let you know that we may require additional time (up to 90 total days).
Verification of Requests and Authorised Agents
We may have to verify your identity when you contact us to exercise your “Right to Know” or your “Right to Delete.” Our verification process may vary depending on the nature of your request. However, generally, we will verify your request by asking you to:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.
You may also use an authorised agent to exercise your rights on your behalf. If you wish to use an authorised agent to make a request on your behalf, unless you have provided the authorised agent with power of attorney, we may require that: (1) you provide your authorised agent signed permission to do so; (2) you verify your identity; and (3) you confirm that you have provided the authorised agent permission to submit the request. We may deny any request from an authorised agent that does not submit proof that they have been authorised by you to act on your behalf
Your authorised agent may make a request on your behalf by contacting us as specified in the Contact Us section of this Privacy Policy.
We reserve the right to make changes to this privacy policy at any time. When we do, we will post the updated version on this page, and if required by law, we will also provide notice to users as required. We encourage you to read this page each time that you use our Services so that you will be aware of any changes, and your continued use of our Services shall constitute your acceptance of any such changes. Changes to this privacy policy take effect from the date of publication, unless stated otherwise.
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at support@notewise.dev.