.png)
On some devices, dark mode might not work correctly due to the system is forcing an app-level dark mode. We've observed such issues on certain Xiaomi devices (you may follow similar steps if you encounter dark mode issues on other devices), here's how to fix it:
If you've not purchased Notewise Cloud, all data is stored on your device only and therefore there is no need to request data or account deletion.
If you've purchased Notewise Cloud, all your personal data (including your notes) will be automatically deleted 7 days after your Notewise Cloud subscription expires.
For Notewise Cloud users, all your data is safely stored both on Cloud and on your local device, therefore there is no risk of data loss!
For other users including Notewise Unlimited, your data is stored on your device only, therefore your data will be lost if you:
If you're not able to sign in, here are some tips to check and fix the issue:
If you saw an error message when the sign in attempt fails, please check the following error message:
Please make sure you're connected to the Internet and all sync with Notewise has completed.
To add new pages, you may:
To draw straight line continuously, use the Straight line inside shape tool settings. As shown in the last image below.
To add a new color to your saved color palette, tap the + icon in the color selection popup.
To open eraser settings:
When "Erase entire object" is enabled, an entire object (e.g., an entire stroke) will be erased.
When "Erase locked objects" is enabled, locked objects will become erasable.
You can also adjust the types of objects that can be erased, by default only Pen and Highlighter blocks are erasable.
Only hyperlinks inside PDF files are supported. We currently do not support hyperlinks inside a textbox.
To open hyperlinks inside PDF files:
To duplicate, copy & cut, select objects using lasso tool, tap the three-dot menu button.
If you tap Duplicate, the selected objects will be immediately duplicated near the already selected objects.
If you tap Copy, the selected objects will be added to clipboard, which can be found inside the library tool. Tap or drag items from clipboard to paste. Clipboard keeps your most recent 10 copy/cut items.
If you tap Cut, the already selected objects will be deleted and a copy of it will be added to clipboard.
If you tap Add to library, the already selected objects will be added into the library tool, which can be reused across pages and notes. Unlike clipboard, items inside library are stored persistently.
To create a new shape:
To edit an existing shape:
Locked objects will not be selected by Lasso, unless you've enabled Select locked objects in lasso tool. In eraser settings, you can also toggle Erase locked objects to allow/disallow erasing locked objects.
To lock objects:
To unlock objects:
To switch to eraser, long press the primary button on your S-Pen.
To learn more, here's a video tutorial from Samsung on Air actions.
Xiaomi Pen is only supported on Notewise 2.1.0 and above.
On home page, tap title of the note that you'd like to open in split screen, then tap Open in split view.
On devices < Android 12L, you should first enable split screen mode by going into your devices' recent apps screen, then long hold Notewise to enter split screen mode. Now you may tap Open in split view inside Notewise.
Note that not all devices support split screen. If you're not able to find the Open in split view button, the mode might have been disabled by your manufacturer.
Make sure that you're on Notewise 2.0.
Open notewise app, tap the top right button on home page and tap "Sign In" or "Upgrade", once you've successfully signed in, there'll be a page for you to select a subscription plan and join Notewise Cloud.
If you're not able to subscribe via Google Play, you may also go to our pricing page and subscribe. Before making a payment, make sure that you've already signed into Notewise app before. On the payment page, make sure to fill in the same email address as the one that you used to sign in on Notewise app.
Notewise Unlimited and Notewise Cloud are two different options of using Notewise. Your existing Notewise Unlimited purchase remains valid and can be used while you're not signed in. Once you subscribe to Notewise Cloud, all your existing notes will be automatically synced into Notewise Cloud.
Once you join Notewise Cloud successfully, your existing local notes will automatically sync into Notewise Cloud.
Once you subscribe to Notewise Cloud, we will automatically migrate your existing local notes into Notewise Cloud. However, this might not happen if the size of your local notes exceeds your available Notewise Cloud storage, you will see a "Out of storage" page as shown below. In this case, you may switch to a Notewise Cloud plan with larger storage. We support up to 10GB.
Alternatively, you may delete some of your local notes by:
If you've already subscribed to Notewise Cloud, your note data will be erased from your local device. But rest assured that they are already safely stored in Notewise Cloud. You'll see them once you sign in again.
If you've already purchased Notewise Unlimited, your unlimited status may disappear after you sign out. Please use the restore purchase option on the upgrade page to restore your Unlimited status.
Once you run out of storage, most of actions inside the Notewise app will be restricted, such as editing or viewing notes. Also, you'll receive an email from Notewise about your storage usage, anything outside your storage plan will be deleted in the next 7 days. However, once you resolve the storage issue (e.g, by upgrading to a higher storage plan or deleting some notes) within the next 7 days, your data remain untouched!
Once your Notewise Cloud subscription expires, you'll lose access to your existing notes inside Notewise Cloud. We'll keep your data for 7 days, after which it will be permanently deleted. However. if you re-subscribe within the 7 days period, your data remains untouched.
If this is your first time using Notewise Cloud and is moving your existing local notes into Notewise Cloud, the first sync might take a while as we're setting up everything on the cloud for you.
The time it takes to sync is dependent on the size of your data, as well as the network conditions on your device.
Make sure to keep the application open while sync is still in progress. You can always check out the current sync progress by tapping the cloud indicator at top-right of home page.
If you're seeing a small number like 0.01GB, this is typically because we're storing some extra data about your usage preferences, such as your toolbar settings etc.
If you're seeing a large number:
This is typically because something went wrong while syncing with Notewise. Please try restarting the app. If you still see an error, please contact our support.
Notewise as an app works both online and offline. Even if you're on Notewise Cloud, you may continue viewing and editing your notes even when offline.
However, sync with Notewise Cloud will be paused while you're offline, meaning that all the edits to your notes are not saved to Notewise Cloud yet. These offline edits will be synced immediately once you're connected to Internet.
However, for better performance, we do not recommend the usage of Notewise after being offline for a long period of time (> 1 day).
If you're on Notewise Cloud, your data is safely stored in data centers in Europe and Singapore. We rely on Google Cloud and AWS for the data storage service. Your data is securely encrypted on the server side and is only decrypted when accessed by you.
For all EU residents, your data is stored in data centers located within EU only.
Google Play is the default built-in payment provider. If Google Play is not available on your device, you can also purchase via this link. If the purchase was not from Google Play, you will receive an activation code in your email inbox (check your email spam folder if you can't find it in the inbox). Enter this activation code in the app to activate Unlimited. 1 activation code can be used on 1 device only.
Make sure that you've upgraded to the latest version of Notewise.
If you've upgraded to Unlimited via Google Play, your Unlimited status is synced with your Google account. We reply on Google Play to provide us the latest info on your purchase and Unlimited status.
However, if you don't see that you've upgraded to Unlimited despite the purchase on Google Play, please try the following (make sure that your Google Play app is always logged in with the account where the purchase was made from):
If this doesn't work, you may try restoring the purchase by tapping the Restore purchase button, as shown in the following screenshot. Before restoring purchases, make sure that your Google Play is logged in with the account where the purchase was made from.
If the above steps do not work. You may log out of your Google account within Google Play app then log in again, then retry the steps above.
If you've purchased via Google Play, no activation will be sent.
If you've purchased outside of Google Play, an activation code will be sent to your email inbox once the payment is confirmed. If you did not receive an activation code within 5 mins after the payment succeeds, please check the following:
Your Unlimited purchase is fetched from your Google Play account, make sure the Google Play app on your devices is logged in with the account where the purchase was made from. If you're not able to sync your purchase via Google Play, please follow Google Play's Help Article for help. If your Notewise Unlimited status doesn't appear, please follow the steps here.
To sync your purchase across multiple devices, please follow these steps:
You should heave received an activation code (make sure to check your email's spam folder), this activation code can be used on 1 device only. However, if you need to change the device where it is activated, you can choose to deactivate on an already activated device and re-activate on another device.
